Terms of sale

1. Who is selling

Marc Urtasun, NIF 43458598Y, Calle Sardenya 338 4o 2a, email info@marcurtasun.com. Full details in the Legal notice.

2. Scope

These terms apply to every purchase made in the shop at www.marcurtasun.com. You must accept them to place an order. They may change over time; the version in force on the date of your order is the one that applies. Purchases can be made in English or Spanish.

3. Products

Sculptures and physical prints: many pieces are handmade or produced in limited editions, so small differences in colour or finish compared to the photos are normal and are not a defect.
Digital products: files that you can download after paying.
Creative mentoring 1:1: a live online session that you book after paying.

Products are subject to availability. If a sold-out piece were sold by mistake, I will let you know and refund the full amount.

4. Prices and payment

Prices are in euros and include VAT. Shipping costs are shown separately before you pay, according to the destination country and the shipping speed you choose.

Payment is made through Stripe (card, Apple Pay, Google Pay and any other method shown on the payment page). Your order is confirmed once the payment is completed; you will then receive a confirmation email with the order summary.

5. Shipping

Preparation: 3 to 5 business days (I pack every order myself), plus the transport time shown when you choose the shipping option. Transport times are estimates, not guarantees.
Zones: Spain, Europe, United States and rest of the world, each with a standard and an express rate.
When your order ships, you will receive an email with the tracking number.
Shipments outside the European Union (including the United Kingdom, Switzerland, Norway and the United States) and to the Canary Islands, Ceuta and Melilla may be subject to customs duties, import taxes or customs fees at destination. These are not included in the price and are paid by the recipient. In particular, under current US regulations, duties may be charged when the package is delivered. If a parcel is refused because these charges are not paid, the return shipping costs will be deducted from any refund.
If the shipping address you entered is wrong or incomplete, the cost of sending the order again will be at your expense.
Please check your parcel when you receive it. If it arrives damaged, email me within 7 days with photos of the packaging and the product, and I will fix it (replacement or refund).

6. Right of withdrawal

If you are a consumer, you have 14 calendar days to withdraw from your purchase without giving any reason:

Physical products: from the day you (or the person you designate) receive the order.
Mentoring: from the day of purchase.

To exercise this right, send me a clear statement by email to info@marcurtasun.com (you can use the form at the end of these terms).

Return the product within 14 days of telling me, in its original condition and well packed, to the address I will give you. Return shipping costs are paid by you. You are responsible for any loss in value caused by handling the product beyond what is necessary to check it.

I will refund everything you paid, including the initial standard shipping cost (if you chose express shipping, the difference is not refunded), within 14 days of receiving your withdrawal notice, using the same payment method. I may wait until I receive the product back, or proof that you have sent it, before refunding.

Exceptions (article 103 of the Spanish Consumer Protection Act):

Digital content: when buying, you expressly ask for the download to be available immediately and you accept that you lose the right of withdrawal as soon as the download or access starts.
Mentoring: if, at your request, the session takes place before the 14 days are over, you lose the right of withdrawal once the session has been fully delivered.
Products made or personalised according to your specifications.

7. Warranty

All products come with the legal guarantee of conformity: 3 years for physical products and 2 years for digital content, from delivery. If a product is not as described or is faulty, email me and I will offer a repair, replacement, price reduction or refund, as provided by law.

8. Mentoring: booking and changes

After paying you will receive a link to book your session. You can change the date by letting me know at least 24 hours in advance. If you do not attend without prior notice, the session will be considered delivered. If I have to cancel, I will offer you a new date or a full refund. The session must be booked within 6 months of purchase.

9. Complaints and applicable law

For any question or complaint, email me at info@marcurtasun.com and I will reply as soon as possible. These terms are governed by Spanish law. If you are a consumer, you may go to the courts of your place of residence and to the consumer arbitration boards (Juntas Arbitrales de Consumo). Official complaint forms are available on request.

Withdrawal form

(Only fill in and send this form if you want to withdraw from the contract.)

To Marc Urtasun, Calle Sardenya 338 4o 2a, info@marcurtasun.com:

I hereby give notice that I withdraw from my contract of sale of the following goods / provision of the following service:

Order number:
Ordered on / received on:
Name:
Address:
Signature (only if this form is sent on paper) and date:

Last updated: 30 September 2026